Centralise Control of AI with a Platform Approach

To balance staying abreast in the AI race with mitigating new risks posed by AI, organisations must formalise AI governance. This is according to Thabiso Hlatshwayo, Director – Solution Consulting and Growing Markets at OpenText. He notes that agentic AI can impact operations and functions across enterprises. In enterprise content management, an agent could classify a document, update metadata, move content, apply permissions or initiate a records-management action.

Hlatshwayo believes agentic AI ultimately requires a platform approach. He says: ‘The platform becomes the control plane for enterprise AI. A platform provides something an individual AI agent cannot provide on its own: a governed operating environment.’

He notes: ‘The value is therefore not simply the intelligence of each agent. The value is the ability to orchestrate multiple agents, enterprise information, applications and human decisions into a governed business process.’